Terms and conditions

Version 1.0 · Last updated: 11 June 2026

1. Definitions

• DURA: DURA Services, registered at Damsterdiep 10, 9711 SK Groningen, Chamber of Commerce 87833247, VAT NL004487390B95.
• Client: the person or legal entity entering into an agreement with DURA, or requesting a quote for one.
• Work: all services offered by DURA, including moves, house clearances, transport and assembly work, De Laatste Hand and related services.
• Agreement: any arrangement between DURA and the client for work to be carried out.

2. Scope

These terms apply to all quotes, offers, orders and agreements of DURA. Departures from them apply only where expressly agreed in writing. Any terms of the client are expressly rejected.

By giving an order, agreeing to a quote or signing a job sheet, the client accepts these terms.

3. Quotes and prices

Quotes and price indications are based on the information the client provides and are without obligation, unless expressly stated otherwise. A quote is valid for the period stated on it, or 30 days if no period is stated.

If the actual situation differs from the information provided (for example more volume, a higher floor, poorer access, a longer carrying distance or extra work), DURA may adjust the price proportionally. Additional work that proves necessary during the job is charged on the basis of actual hours.

Prices are in euros. For private clients prices include VAT unless stated otherwise; for business clients they exclude VAT.

For work carried out with three or more workers, a minimum of four (4) hours per job applies.

4. The client's obligations

A smooth, damage-free job stands or falls with the client's preparation. The client therefore ensures and warrants that:

• all information relevant to the job has been provided in good time, correctly and in full;
• the location or locations are properly accessible and that any parking space, parking permit or exemption needed has been arranged in good time and at the client's expense;
• there is a clear, safe and passable route, and that floors, stairs and lifts are suitable for the work;
• the client, or an adult appointed by the client, is present and available during the work;
• special, fragile, costly or valuable items (such as jewellery, money, art, antiques, electronics, records and data carriers) are reported in advance and preferably moved or secured by the client;
• white goods and appliances that need connecting or disconnecting are ready, unless this was expressly agreed as part of the job;
• pets and children are kept out of the working area while the work is going on.

If the client does not meet these obligations, the consequences (including delay, extra costs and damage) are for the client's account and risk.

5. Carrying out the work

DURA carries out the work to the best of its judgement and craft. DURA has an obligation to make its best effort, not an obligation to achieve a specific result, unless a concrete result has been expressly guaranteed in writing.

Stated times and durations are indicative and never count as a strict deadline. DURA may have the work carried out in whole or in part by its own workers or by self-employed tradespeople.

6. Liability

DURA is liable only for direct damage that is the immediate and demonstrable result of intent or conscious recklessness on the part of DURA. Any further liability is excluded. In particular, DURA is not liable for:

• damage resulting from incorrect, incomplete or late information from the client;
• damage to or caused by items the client has packed, dismantled, loaded or transported themselves;
• damage to items that by their nature, age, construction, composition or a (hidden) defect cannot withstand normal handling, such as flat-pack furniture, already damaged or demountable furniture, and stone or glass parts;
• damage to pipes, cables, ducts or installations that are not visible and whose position the client did not indicate in advance;
• consequential loss, lost income, business losses, non-material damage or damage caused by delay.

Insofar as DURA is liable, that liability is limited to the amount paid out by DURA's insurer in the case at hand, or, if no payment is made, to at most the invoice amount of the job concerned.

7. Reporting damage

Visible damage must be reported immediately on completion and noted on the job sheet. Other damage must be reported to DURA in writing and in detail as soon as possible, and no later than 14 days after the work. If it is reported late, any right to compensation lapses, because DURA can then no longer investigate the damage.

8. House clearances and De Laatste Hand

In addition to the above, the following applies to clearances and estate work:

• the client warrants that they are authorised to order the clearance (as owner, heir, authorised representative, administrator, executor or on behalf of the landlord) and indemnifies DURA against all third-party claims about this;
• all items found in the property are deemed to be worthless and given up by the client, unless agreed otherwise in writing beforehand; DURA may remove, reuse or have these items processed;
• DURA is not liable for removing or processing items that later turn out to have (emotional or financial) value;
• it is the client's responsibility to remove or clearly mark valuable papers, jewellery, money and personal documents beforehand.

9. Indemnity

The client indemnifies DURA against all third-party claims relating to the work carried out, insofar as those claims arise from the client's acts or omissions or from incorrect or incomplete information provided by the client.

10. Force majeure

In cases of force majeure (such as extreme weather, traffic obstructions, illness, breakdown or government measures) DURA may suspend or reschedule the work, without this giving any right to compensation. Costs already incurred may be charged.

11. Payment

Payment is due within 14 days of the invoice date, or, where the work is carried out on the spot, immediately on completion. For certain services, payment in advance or a deposit may be requested.

If payment is late, the client is in default by operation of law and owes statutory interest plus out-of-court collection costs. DURA may suspend the work or delivery for as long as payment has not been made in full.

12. Cancellation

If the client cancels a confirmed job, DURA may charge for costs already incurred and for the capacity reserved. For cancellation within 48 hours of the agreed date, up to 50% of the job amount may be charged, and within 24 hours up to 100%.

13. Complaints

Complaints about the work must be submitted to DURA in writing and clearly described as soon as possible, and no later than 14 days afterwards, through info@duraservices.nl. A complaint does not suspend the obligation to pay. DURA responds within a reasonable period.

14. Governing law

Dutch law applies exclusively to all agreements and to these terms. Disputes are submitted to the competent court of the Noord-Nederland district court, unless the law mandatorily designates another court.

15. Changes

DURA may adjust these terms from time to time. The current version is always on this page, with the date of the last change at the top. For a job in progress, the version in force at the time the order was confirmed applies.